VGS follows Quality Management system as per ISO 9001:2015 standard. VGS established a reputation for Quality products and excellent after sales service. We Strive hard to achieve "Total Customer Satisfaction with excellence in performance and cost effectiveness" by adopting continual improvement methods and by improving our Quality Management Systems and processes. Some important steps VGS takes to ensure high standards of quality for all the products are described below:
Quality Audit Plan is an important part of Quality Assurance Program. Performance of quality functions at various departments, their documents and quality records are audited periodically as per ISO 9001:2015 requirements. All non-conformities are recorded and corrective action plans are drawn. Implementation of corrective actions also forms one of the inputs for future audits.
Designs will be reviewed and send to customer for further review. Records of Design Review Committee meeting are recorded and maintained by the designer. Design validation reports, development-testing reports, qualification testing reports, field trials performance reports, field failure analysis reports, improvements based on failure analysis and drawings and documentation prepared for production form the inputs for design reviews.
All the testing and measuring equipment's used for inspection and testing are calibrated periodically as per schedule. Calibration is done externally at approved laboratories, where calibration facilities traceable to national standards are available. All the Calibration reports of the testing and measuring equipment's are maintained by QC Incharge.
The equipment undergoes inspection for Quality Assurance in various stages of production. Stage inspections and sub-assembly level tests are conducted to monitor various parameters. Detailed inspection and performance tests are conducted on the final products before dispatch, to ensure consistent quality levels. In Prototype test a sample units are send to NABL/ Government accredited laboratory for conducting Environmental tests.
The inward inspection reports, in-process inspection reports, final inspection reports, customer complaints and reports from Service Engineers are reviewed periodically during non-conformance reviews. Major or repetitive non-conformances are identified from these reports for detailed investigation and analysis. Corrective actions are framed out based on the results of these investigations and analysis and necessary process and design improvements are carried out based on these reports.